YOUR SHIPMENT
Sales and FOC business goods
YOUR IMPORTER
One Union Solutions
YOUR NEXT STEP
A quote explaining import costs and how to proceed
We navigate the logistics, regulations, and compliance, connecting global businesses to a growing digital economy. We help you import compliantly, reduce risks, and accelerate your time to market.
A purchase order, office rollout in Phnom Penh, or data center installation needs an importer as well as a delivery address. When your Cambodian customer or receiving site does not take on that role, One Union Solutions acts as your IOR provider and brings the customs, product and shipment preparation together.
Our experience spans a broad range of commercial goods. New servers, networking IT hardware, medical devices, telecom equipment, and business equipment are important applications of our service. We prepare the import around local import regulations, actual models, transaction details, and intended use, rather than treating every consignment as the same shipment.
We review the product functions, classification, manufacturing origin and value, then reconcile the invoice, packing list and transport information. You receive focused requests for the evidence needed to prepare the declaration.
We organize applicable applications, manufacturer document requests, technical-file preparation and regulatory follow-up. Where testing or certification work is needed, we coordinate the relevant parties. Your team supplies the essential product evidence without having to manage each import process independently.
We handle importer-side preparation, coordinate declaration filing and the identified duty and tax payments, and respond to customs questions with the supporting information. The import route and payment responsibilities are settled before dispatch.
We communicate release status, organize the handoff with the carrier and receiving team, and provide the relevant import documentation. We retain the IOR Service records and address importer-side follow-up after clearance.
You provide accurate goods and transaction details, available manufacturer documents, required signatures and the receiving contact. You approve the quote and arrange the identified funding. A complete technical file is not required to start the enquiry.
We use your shipment summary to establish the pricing inputs and identify missing information. Your quote separates the service, estimated import charges and next steps.
We align the customs documents, manage applicable product and permit work, and coordinate the import instructions with your shipper. You receive the document requests and preparation actions needed before dispatch.
We coordinate the customs declaration, supporting documents and duty and tax handling. You receive release updates and clear requests if customs authorities need further evidence or an examination.
We coordinate the release handoff and provide the relevant customs records. Tell us whether you are using your own carrier or need freight, logistics support, or local delivery included in the quote; we identify the transport scope and handoff point.
Your quote separates One Union Solutions service, government charges and external costs so your operations and finance teams can plan the shipment.
The fee reflects the goods, transaction, document preparation and importer work. Your quote identifies the service tasks covered and any separately priced additions.
The estimate uses the applicable tariff classification, supported customs value, origin and import regime. We distinguish import duties from import VAT and identify any specific tax or applicable relief.
Relevant government, testing, certification, inspection and permit charges are shown separately. Managing an approval process does not mean every external charge is included in the IOR Service fee.
We identify brokerage and any quoted freight or delivery. Mode, route, package size and receiving location affect the estimate. Storage, customs examination or other shipment-specific handling can create additional charges.
We explain the estimate’s assumptions, included and excluded charges, and funding needed for the import. Share the available shipment value even for FOC goods. A no-charge supply still needs a supported customs value, and a duty preference does not automatically remove VAT or product requirements.
Sales and FOC values · Duty, origin and VAT · Equipment requirements · Temporary imports and project goods
Start with a short shipment summary. We request the fuller documents as preparation moves forward and explain what each enables us to do.
Manufacturer, model, functions, quantities and condition: Identify each product for classification and compliance review. State whether it is new, used, refurbished or modified; describe wireless and telecom functions rather than using only “IT equipment.”
Commercial invoice, currency, transaction parties and sale or FOC purpose: Support the declaration and valuation. For no-charge deployments, samples or replacements, provide the reason for shipment and available purchase, comparable-value or manufacturer records.
Packing list, package count, gross and net weight: Match the goods to the consignment and declaration. Include dimensions for transport pricing and model or serial details where identification matters.
Dispatch country and manufacturing origin: Plan the shipping route and evaluate any duty treatment based on the country of origin. The country the goods leave and the country where they originate are separate facts.
Air waybill or bill of lading and receiving details: Match the transport record to the customs entry and coordinate release. Provide the delivery address, receiving contact and any site access or unloading requirements.
Specifications, label photos and existing approval evidence: Match certificates to the exact model and configuration. Include radio bands and power where relevant, and identify missing evidence for the application work we manage.
Battery details and transport evidence, where relevant: Identify chemistry, capacity and whether batteries are standalone, packed with equipment or installed. Provide the applicable test summary and available shipping information for carrier review.
Temporary-use, repair or project records, where relevant: Identify the correct customs purpose. Provide previous entry or export records, serial numbers, the intended return movement, or the project’s supporting incentive documents.
The invoice or transaction record, packing list and transport document form the core customs file; permits and origin evidence are added when relevant. We align the supporting documents with Cambodia’s customs declaration requirements. The seller, owner, importer and delivery recipient or consignee must be identified accurately rather than combined under one name for convenience.
One Union Solutions acts as your IOR Service. Your customer or installation site can receive the goods while we handle the importer role. A receiving address alone does not resolve the importer and customs requirements.
Cambodia’s commercial importing framework includes company registration with the Ministry of Commerce, obtaining an import/export license, tax registration with the General Department of Taxation, and customs declaration arrangements. Product-specific registrations are additional where required. We handle the importer-side preparation for our service; your overseas company does not have to establish its own Cambodian importing company for this route. See the official commercial import guide.
The General Department of Customs and Excise (GDCE) administers customs. The Single Administrative Document (SAD) is the customs declaration, submitted through ASYCUDA World, the electronic customs system. A customs broker or authorized representative may prepare the filing; that filing role is separate from acting as importer. We coordinate the declaration, supporting documents, payment and release work for your shipment.
Customs release is followed by record keeping and any required responses to verification. Article 51 of Cambodia’s Law on Customs requires relevant import and export records to be retained for ten years. We retain the IOR Service file and provide relevant declaration and payment records for your shipment. Your team must keep accurate product, transaction and ownership information for its own obligations.
For goods sold for export to Cambodia, transaction value is the starting method when its conditions are met. The customs value includes relevant adjustments, including transport and insurance to arrival in Cambodia where not already included. When transaction value cannot be used, the prescribed alternative methods apply.
For an internal deployment, no-charge business supply or replacement, explain why the goods are moving and share available value evidence. We prepare the valuation support around the actual transaction; “FOC,” a nominal invoice amount or “no commercial value” wording does not establish a zero customs value. Cambodia’s customs valuation rules explain the method sequence and adjustments.
FOC goods are not automatically exempt from duty, VAT, permits or product standards. A replacement also needs its own shipment facts: the warranty terms and prior import records can support the review, but a no-charge replacement is not automatically a tax-free import.
We classify each line using Cambodia’s eight-digit ASEAN Harmonized Tariff Nomenclature (AHTN) HS code system, then check the applicable rate and any product-specific charges. A server, radio device, power supply and spare component can require different treatment even when they travel together. The official commodity search is a useful starting point; the quote uses the tariff measures applicable to the shipment.
Import value added tax (VAT) is generally 10%, and some goods also attract specific tax. Duty relief and VAT relief are separate questions. We estimate the applicable import charges and explain any documented exemption; do not assume that a zero-duty tariff line makes the entire import tax-free. See the government trade guide to Cambodia’s import taxes.
Preferential treatment requires the goods to meet the relevant rules of origin and supporting-evidence requirements. Shipping from an ASEAN country does not by itself establish ASEAN origin without a valid certificate of origin. Tell us both the manufacturing origin and the dispatch route so we can review the right treatment.
Cambodia applies zero customs duty to eligible new, U.S.-origin goods directly imported from the United States under its U.S. goods measures. A U.S. seller, warehouse or dispatch address alone is insufficient, and used goods are outside that treatment. We check origin and transport evidence before applying the preference. The 2026 U.S. trade report describes the measures. VAT and product controls still require separate treatment.
Cambodian requirements can turn on the model, condition and intended use. We connect each requirement to the work we manage and the information your team supplies.
Condition is a shipment decision in Cambodia. In its September 22, 2026 notice, the Telecommunication Regulator of Cambodia (TRC) directs the businesses concerned to import and sell only brand-new telecom equipment of lawful origin with type approval, and to stop illegal second-hand and counterfeit equipment imports. The notice expressly covers computers, tablets, phones, walkie-talkies and other listed telecom equipment. Read the TRC equipment notice.
Tell us the actual condition before booking. We review the model and use against applicable import laws to prepare the lawful new-equipment route. Do not treat a used or refurbished computer shipment as an ordinary new-equipment import, or assume that FOC status removes the restriction.
The Telecommunication Regulator of Cambodia (TRC) distinguishes the importing business’s Qualified Agent (QA) certificate, a product model’s Type Approval (TA) certificate, and an Import Permit (IP) for restricted goods. A model approval alone does not complete the importing-business or shipment-permit requirements. The TRC import compliance notice sets out these separate controls.
We coordinate the applicable qualified-agent requirements, check model evidence and manage the relevant application and permit work. Your manufacturer provides the technical specifications, radio bands, output power, test reports, label details and required authorization. TRC issues the regulatory approvals; we manage the preparation and follow-up.
TRC publishes searchable lists of qualified import agents and type-approved equipment. We match the evidence to the actual model and market configuration rather than relying on a similar product name.
Give us the function of each appliance and component, including any embedded wireless module, communications interface or encryption capability. A description such as “wired hardware” or “server parts” is not enough to determine the applicable requirements. We check the product against its intended use and the relevant telecom or ICT controls.
For mixed consignments, we separate the models and their documentation. This makes the declaration, approval work and quote reflect each line instead of treating a rack, network appliance and radio module as one undifferentiated item.
Cambodia uses both mandatory and voluntary product standards. The Institute of Standards of Cambodia (ISC) has a certification role for products required to conform to Cambodian standards, including relevant electronics. The official standards overview explains this distinction.
For power supplies, UPS equipment and other electrical products, we review the exact model, electrical ratings, labels and existing safety evidence. We manage applicable registration or conformity work and coordinate manufacturer or testing inputs. Overseas certificates support the file; we check whether they satisfy the specific Cambodian requirement.
Batteries in laptops, UPS systems and network equipment need transport review as well as customs preparation. Tell us the battery chemistry, capacity, quantity and whether the cells are standalone, packed with equipment or installed. We coordinate the documentation, packing information and carrier requirements for the quoted transport.
Provide the applicable UN 38.3 test summary and manufacturer evidence. Air-shipping requirements differ by battery and packing configuration; carrier conditions also matter. The 2026 IATA battery guidance covers these distinctions. An equipment approval does not replace dangerous-goods transport compliance.
Temporary admission can provide conditional partial or full duty and tax relief for qualifying goods intended for re-export. It requires the correct customs authorization, and a security deposit may be required. A plan to send the goods back is not enough by itself. See the official temporary-entry guidance.
We organize the temporary-import documentation and the identification and return requirements. Share the purpose, intended re-export date and serial numbers before shipment. Product restrictions and approvals must still be checked for the actual equipment; temporary use does not automatically override them.
Tell us whether the goods are entering Cambodia for repair, replacing a previously imported unit, or returning after an overseas repair. We connect the serial numbers, previous customs records, repair report and warranty evidence to the current movement and review the applicable customs treatment.
The route differs from a new permanent sale. We identify the documents, funding and return arrangements the movement needs before dispatch. State the actual condition of any returning or repaired telecom equipment so it can be reviewed against the current restrictions, rather than assuming a repair label creates an exemption.
A factory or project location is not proof that the goods are duty-free. Cambodia’s investment incentives apply to qualifying projects and prescribed imports. The Law on Investment and implementing rules set out the relevant framework.
If the shipment is intended for a Qualified Investment Project (QIP) or Special Economic Zone (SEZ), provide the project registration and available approved import-list or incentive records. We align the declaration route with the entitled project and receiving arrangements before calculating any relief. Do not presume that a third-party IOR Service entry automatically qualifies for the project’s exemptions.
Share your required date, receiving location and available product evidence before the goods leave. We organize the sequence across customs documents, product preparation, transport booking, clearance and the receiving-site handoff.
Existing valid evidence: we match it to the models and importer requirements, complete the customs information and coordinate dispatch. Missing or mismatched evidence: we manage the manufacturer requests and relevant application, testing or certification work before the affected shipment stage.
The entry point, carrier schedule, customs enquiries or inspection, payment readiness and site access affect the plan. We explain the dependencies and customer inputs, so a delivery request becomes a practical shipment sequence. The quote starts the engagement; it is not a regulatory approval or customs-release decision.
One Union Solutions acts as IOR Service and aligns the Cambodian declaration, import funding and quoted transport responsibilities with your sale or FOC movement. Tell us the delivery term, named destination and the parties responsible for the goods and payment.
Under Delivered Duty Paid (DDP), the seller generally handles import clearance and import charges. Under Delivered at Place (DAP), the buyer generally handles those import responsibilities. The ICC’s Incoterms 2020 explanation sets out the allocation. A delivery term does not provide company registration, a product approval or a customs permit.
We explain who funds the import charges and where the quoted service ends. Freight, local delivery, unloading and installation are different tasks; they are included only where the quote identifies them. If your own forwarder or exporter of record handles transport, we coordinate the IOR Service and clearance handoff with that team.
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Some of your burning questions answered.
An IOR provider manages customs documentation, import compliance, duties, taxes, or regulatory requirements for equipment imports into Cambodia. This support helps businesses minimize delays, avoid compliance issues, & ensure efficient cross-border shipments.
Businesses importing goods without a local entity in Cambodia—such as IT, telecom, medical, automotive, and manufacturing companies—commonly require IOR services.
IOR providers manage product classification, import licenses, customs filings, and payments, helping avoid delays, fines, or shipment rejections at Cambodian ports.
Yes, IOR services are ideal for short-term, project-based, or trial imports, including demo equipment, data center hardware, and specialized machinery.
Key benefits include regulatory compliance, reduced operational risk, faster customs clearance, cost control, and the ability to focus on business growth without setting up a local entity.
CREDITS
Author: One Union Solutions Trade Compliance Editorial Team.
Reviewed by: Wahid Azeem, Trade Compliance Manager.
Last reviewed: 12 Octomber 2026.
Corrections: info@oneunionsolutions.com
customs declaration requirements
official commercial import guide
Cambodia’s customs valuation rules
government trade guide to Cambodia’s import taxes
official temporary-entry guidance
