IOR Services in Switzerland

Bring IT, telecom, data-centre and other business equipment into Switzerland. One Union Solutions gives IOR (Importer of Record) service support for that shipment: we map the roles, review the documents, check tariff and tax inputs, work with the customs broker, and keep the records after clearance. We confirm the work only after we assess the shipment.
IOR Service

Lane Availability

Active and reliable

IOR Service

Key Authorities

FOCBS, SECO, Swissmedic, OFCOM

IOR Service

Languages

German, French, Italian

IOR Service

Our Service Scope

End to End IOR

IOR Service

Avg. Clearance Time

2-4 business days

Trade with Confidence

Why One Union Solutions is trusted with leading technology brands in Europe, Switzerland

We navigate the logistics, regulations, and compliance, connecting global businesses to a growing digital economy. We help you import compliantly, reduce risks, and accelerate your time to market.

Do you need an Importer of Record in Switzerland?

Not always. You need an agreed party that can lawfully take the import responsibilities for this deal. The shipping label alone does not decide it. The right answer depends on the contract, the goods, how they will be used, how value moves, and the product rules.

A Swiss customer may import in its own name if you confirm their written agreement, the broker mandate (the authority given to the broker), the product role and the invoice/VAT flow. A foreign seller who wants a delivered model must still be able to take the customs role before you commit to DDP (Delivered Duty Paid) or a similar term. Swiss VAT registration is a separate check in zero industrial duty still leaves import work. If the Swiss VAT model is still open, it must be decided separately. If no eligible party is agreed, we assess whether an accepted third-party IOR service arrangement can lawfully cover the shipment. This first review only names a route to assess. It is not an approval or acceptance.

Do not call anyone the “IOR service” until these five items match:

  • who is legally responsible for the customs declaration;
  • who is the customs debtor and how payment will be made;
  • the VAT and invoicing model;
  • the product-market economic operator (the party named under product law); and
  • whether the goods will use a permanent, temporary or processing procedure.

DDP does not make a party eligible for the customs role. Delivered Duty Paid splits delivery duties between seller and buyer under the sale. It does not, by itself, register anyone for Swiss VAT, create product-market authority, or prove that the named party can take the customs role. Confirm the legal customs, tax and product roles before you agree the Incoterm (the sale delivery term). Role limits are in Customs, tax and product roles are not the same. Procedure choices are in Choose the customs procedure before you plan transport.

Basis: Swiss Customs Act (SR 631.0), especially Articles 26 and 70; FOCBS importation checklist.

Customs, tax and product roles are not the same

“Importer of Record” is a practical service name. Swiss customs law names responsibilities for people such as those who must present and declare the goods, a person asked to prepare the declaration, and the people liable for the customs debt. Product law can separately define an importer or other economic operator. These roles may overlap. Do not treat them as the same by default. Write down each role and the evidence for it before the goods leave.

  • Seller / shipment principal – Controls the commercial invoice, who holds title, the Incoterm and the shipping instructions. Agree who sells, who owns the goods at import, and who pays taxes and fees.
  • Person liable to declare – Controls a correct and complete customs declaration and the supporting information. Agree who is the legal and operational declaration party, and any mandate to prepare the entry.
  • Customs broker or representative – Controls sending and coordinating the declaration. Agree authority, representation type, system access and the instruction cut-off. Filing the entry does not, by itself, settle every liability behind the filing.
  • Customs debtor / payer – Controls the customs debt, import tax and the payment or security route, as applicable. Agree who the debtor is, the account or payment method, and recharge evidence.
  • VAT-taxable business and tax representative – Controls Swiss VAT registration, returns and procedural representation. Agree whether the foreign business is taxable, when it must register, and who the Swiss tax representative is. This is not automatically the customs broker. Registration rules are in Zero industrial duty still leaves import work.
  • Product importer / economic operator – Controls product conformity, traceability, registration, labelling or post-market duties. Agree the sector-specific role under the applicable product law. It can be different from the customs service role. Product checks are in Customs release is not the same as permission to sell or use the product.

What One Union Solutions can take on after written acceptance is in IOR services support for accepted shipments.

IOR service support for accepted shipments

After we assess the shipment and confirm the scope in writing, One Union Solutions can provide an IOR service for accepted shipments and coordinate the agreed customs and logistics work. Acceptance depends on the facts. It is not a blanket promise for every product, route or deal. Final scope follows product classification, transaction and party checks, product-regulatory evidence, sanctions screening and written acceptance.

An IOR service does not automatically include acting as a Swiss medical-device authorised representative, a VAT representative, a product manufacturer, a conformity-assessment body, a permit holder, a seller of record or a freight carrier. Any extra role must be identified, available and confirmed separately in writing.

Role and route design

Map the seller, buyer, declarant (the party who declares the goods), customs debtor, VAT model, product economic operator and delivery term. The role list is in Customs, tax and product roles are not the same.

Pre-shipment evidence review

Check classification inputs, value, origin, invoice and packing data, permits, conformity evidence and end use. The evidence pack is in What to prepare for a Switzerland IOR services assessment.

Execution and record pack

 Work with the appointed customs broker, send the pre-alert, handle declaration questions, share release information and keep the agreed documents after clearance. The working order is in How a Switzerland IOR services assessment moves from first check to import.

Choose the customs procedure before you plan transport

  • Permanent import – Use this when goods enter free circulation or will be sold or used in Switzerland. Confirm who will declare, the value, the tariff number, import VAT and market-access evidence.
  • Temporary admission – Use this only when the goods will be re-exported, stay identifiable and leave essentially unaltered. Check whether an ATA Carnet or the Swiss temporary-admission declaration can be used, plus the re-export plan and closure evidence, before you treat this as a permanent IOR service route.
  • Repair or processing – Do not force a repair, processing or return movement into a standard permanent import. Check inward or outward processing, re-import valuation and proof of prior status.
  • Warehouse or transit – If the goods are not yet for Swiss release, check transit, bonded or open customs warehousing, or another monitored procedure, before you name an IOR service.

If equipment that should come back is entered as a permanent import, you can create tax and evidence problems that were avoidable. A temporary procedure also has conditions, controls and closure duties. Decide the intended use and the exit plan first.

Official route references: FOCBS temporary importation and ATA Carnet guidance.

How a Switzerland IOR services assessment moves from first check to import

  1. Business-level intake – Share origin, destination, goods category, intended use, ownership or sale model, Incoterm and target date. We ask for sensitive records only after the route looks like a fit. The evidence pack is in What to prepare for a Switzerland IOR service assessment.
  2. Role and procedure map – Name the expected declaration party, broker mandate, debtor and payment route, VAT position, product operator, and whether the procedure is permanent or special. See Customs, tax and product roles are not the same and Choose the customs procedure before you plan transport.
  3. Product and tariff review – Check classification inputs against the eight-digit Swiss Tares structure. Identify restrictions, authorisations, charges and product authorities. See Zero industrial duty still leaves import work and Customs release is not the same as permission to sell or use the product.
  4. Document matrix – Match the invoice, packing and transport data with value, origin, consignee, end use, permits and conformity evidence.
  5. Written scope acceptance – Confirm the parties, responsibilities, fees, who funds tax and duty, the data cut-off, the exceptions process and the exclusions. Do not send the goods on an unconfirmed assumption. What we can accept is in IOR services support for accepted shipments.
  6. Pre-alert and declaration coordination – Give the agreed dataset to the appointed filing party, answer validation questions and coordinate any FOCBS (Swiss customs) request or inspection. Filing systems are in Passar 2.0 is not yet the usual system for every standard import.
  7. Release and delivery handoff – Use release evidence — not an estimated clearance time — to start the agreed delivery work. Timing limits are in Issues that can stop IOR service acceptance or delay the route.
  8. Post-entry record pack – Keep the declaration or assessment decision, commercial and transport evidence, permits and exception history under the agreed record policy.

Zero industrial duty still leaves import work

Since 1 January 2024, Switzerland has set import duties on industrial products in Harmonized System (HS) Chapters 25–97 to zero, apart from certain agricultural goods in Chapters 35 and 38. You still need a customs declaration, the correct tariff classification, import VAT, any other taxes or fees, restriction checks and product requirements.

Use the eight-digit tariff number in Tares to check the VAT, charges, bans, restrictions and authorisation flags that apply. Tares is a working tool. The law controls. The English Tares text is an aid, not legally binding text.

Import tax is normally 8.1%. Qualifying basic necessities use 2.6%. The 3.8% special Swiss VAT rate is for accommodation services. It is not a general reduced rate for imported goods. The import-tax base can include the price paid or the market value, plus costs up to the destination — such as transport, insurance, customs clearance, duties and permit fees — when those costs are not already included.

Foreign-company VAT is a separate check. A foreign business is not automatically Swiss VAT-registered just because goods cross the border. If it becomes taxable under the VAT rules, it must register within the applicable period and appoint a representative who lives or is established in Switzerland. The FTA (Federal Tax Administration) says security is generally no longer required from foreign businesses on registration. See FTA: VAT liability—foreign companies.

VAT recovery is not automatic. Do not promise that import tax can be recovered just because it was paid. Eligibility, the named party, the evidence and the business’s VAT position must all match. Get tax advice for that deal when the model matters.

Sources: SECO industrial tariff abolition; FOCBS import-tax rates; FOCBS assessment basis.

Passar 2.0 is not yet the usual system for every standard import

As checked on 9 September 2026, FOCBS says standard-import pilot operations began from the second quarter of 2026 for authorised-consignee domicile procedures and selected border crossings. Until Passar is available for widespread use, only pilot companies may file those import declarations in Passar. Other companies should keep using e-dec Import.

Passar needs FOCBS ePortal onboarding and automated activation. During the parallel phase, existing ZAZ/CSP account requirements still apply where e-dec Import is used. The business partner ID is the future replacement. So check your broker, border point, transport mode and account path. Do not guess.

Ask the filing party which system, business-partner roles, account or payment route and activation method will be used for this movement. Keep that answer in the shipment file.

Source: FOCBS, Passar Import (published 29 April 2026).

Customs release is not the same as permission to sell or use the product

Start with how the product will be used and its market role. The examples below are first checks, not complete legal checklists.

Radio and wireless equipment

OFCOM (the Swiss radio and telecom authority) requirements can cover conformity assessment, technical documentation, the declaration of conformity, marking, user information and Swiss spectrum conditions. A device can meet the technical rules and still face use restrictions if its frequency or power does not fit the Swiss frequency plan. Get the declaration and frequency/power data before you buy. Check the relevant radio interface regulation and restrictions. Confirm which party is the product importer. OFCOM says anyone importing for resale is responsible for conformity. See OFCOM resale/import guidance and OFCOM radio equipment market access.

Medical devices and IVDs

 MedDO/IvDO (the Swiss medical-device and in-vitro diagnostic rules) still apply even when a customs IOR service is used. The required conformity assessment must be complete before the product is placed on the market, and economic operators must be registered as required. Mandatory device registration in swissdamed has applied since 1 July 2026, with the stated transition to 31 December 2026 for covered registrations. Importers link their actor record to devices already registered. They do not register the device itself. As of this review, Swissmedic says the importer-linking function is being introduced from autumn 2026, with catch-up expected by 1 April 2027 where non-availability caused the missing link. See Swissmedic: importer linking. A Swiss authorised representative is not an automatic IOR service extra role; that limit is in IOR service support for accepted shipments.

Electrical, electronic and battery products

Depending on the product, electrical safety, electromagnetic compatibility (EMC), radio, energy, hazardous-substance and circular-economy rules may overlap. Importers must not treat a CE mark as the whole Swiss assessment. FOEN (Federal Office for the Environment) says importers must ensure manufacturers meet the applicable Swiss RoHS declaration and documentation duties. Retailers, manufacturers and importers dealing in covered electrical and electronic equipment have take-back duties. Batteries use a prepaid disposal fee and the INOBAT registration framework, subject to any applicable exemption. See FOEN: hazardous-substance rules, FOEN: batteries and FOEN electrical/electronic take-back.

Food, agricultural and other restricted goods

Agricultural goods are outside the industrial zero-duty rule; zero industrial duty still leaves import work. Food, plants, animals, weapons, pharmaceuticals and other controlled goods can need product-specific permits, certificates, quotas, border controls or sector authorities. Check the eight-digit Tares record and its restriction flags. Use SECO’s Import Platform to find technical rules and exceptions. Screen parties, origin, destination and goods against current Swiss sanctions and prohibitions. See SECO Import Platform, SECO sanctions and the SECO Swiss technical-regulations portal.

What to prepare for a Switzerland IOR services assessment

The first assessment uses business-level shipment facts. Identity records, signed authorisations, full invoices, tax documents and other sensitive material should move through the approved secure channel only after the route and the data need are confirmed. How to send the first enquiry is in Request an IOR services Assessment.

  • seller, buyer, consignee and the proposed import or declaration parties;
  • commercial invoice with an accurate description, currency, value, sale or ownership facts and Incoterm;
  • packing list and transport document data that match the invoice;
  • manufacturer, model, function, composition, technical specifications and intended use;
  • proposed eight-digit Tares number and the basis for that classification;
  • country of origin and valid proof if a preference or origin treatment is claimed;
  • licences, certificates, conformity declarations, labels and economic-operator evidence where they apply;
  • value adjustments and extra costs to the Swiss destination;
  • whether the route is permanent, temporary, processing, return, transit or warehousing; and
  • delivery site limits and the target arrival window.

Issues that can stop IOR Service acceptance or delay the route

  • No agreed responsible party – The contract, invoice and logistics instruction name different import parties, or the Swiss customer has not agreed to be used.
  • Not enough product data – A generic description such as “parts” or “equipment” cannot support tariff, restriction or product-market screening.
  • Missing regulatory evidence – The permit, conformity declaration, Swiss representative, registration, label or technical file is missing, or it belongs to a different model.
  • Value or origin conflict – The invoice, purchase order, freight data and declared value or origin do not match, or a preference claim has no valid proof.
  • Wrong procedure – Temporary, repair, test, lease, return or processing facts have been presented as a simple permanent sale. Procedure choices are in Choose the customs procedure before you plan transport.
  • Late instruction – The shipment is already in transit or at the border before role acceptance, permits, the system route and the payment method are complete.

Customs may select a declaration for a document check or a physical check. No provider can guarantee release, prevent every delay or commit customs to a fixed clearance time. A realistic schedule is built after the route, evidence, filing window, carrier and inspection exposure are known.

Frequently Asked Questions

Some of your burning questions answered.

Potentially, but not through a one-size-fits-all route. The seller, customer or an assessed service arrangement must cover the customs role, while any Swiss VAT liability, tax representation and product-economic-operator duties are tested separately. The facts and contracts determine the viable structure.

No. The zero duty applies to most industrial goods in HS Chapters 25–97, with stated exceptions. You still need a customs declaration, correct Tares classification, valuation, import VAT review, restrictions and product compliance. 

No. The standard import-tax rate is 8.1%, while qualifying basic necessities use 2.6%. Classification and the underlying goods determine the rate. The 3.8% special rate concerns accommodation services rather than a general import-goods category. 

No. A broker can prepare or transmit a declaration under a mandate, but the statutory declaration, debt, VAT and product roles must still be mapped. Do not infer every liability from who sends the electronic entry. 

DDP allocates contractual delivery obligations; it does not itself create eligibility, VAT registration, a Swiss product role or a customs mandate. Confirm each required role before using a seller-led delivered model.

Not necessarily. If the goods are identifiable, intended for re-export and otherwise meet the conditions, temporary admission may be relevant. ATA Carnet and the Swiss temporary-admission declaration cover different use cases, so assess the intended use and closure method before shipping.

Only after a product-specific review and written acceptance. Customs support does not replace Swissmedic economic-operator obligations, an authorised representative, OFCOM spectrum/conformity checks or any required registration and market-surveillance duties.

There is no responsible universal estimate. Timing varies with route, filing readiness, product controls, border point, carrier, system availability and whether FOCBS selects the declaration for review or inspection. We confirm an operational plan after assessment, not a guaranteed customs outcome. 

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