YOUR SHIPMENT
Sales and FOC business goods
YOUR IMPORTER
One Union Solutions
YOUR NEXT STEP
A quote explaining import costs and how to proceed
We navigate the logistics, regulations, and compliance, connecting global businesses to a growing digital economy. We help you import compliantly, reduce risks, and accelerate your time to market.
In global shipping, a customer order, office deployment or network installation needs an importer as well as a delivery address. When the receiving business is not handling the import, One Union Solutions acts as IOR Service and brings the customs, product and shipment preparation together.
Our experience spans a broad range of commercial goods. Servers, networking hardware, medical devices, telecom equipment, data center systems and electrical equipment are important applications of our service. We prepare each shipment around the actual goods, transaction and intended use.
We review product classification, manufacturing origin and value, then align the invoice, packing information and transport records. Your team receives focused requests for the evidence needed to prepare the entry.
We review existing manufacturer evidence and organize applicable application documents, testing or certification coordination and follow-up. We work with the manufacturer and relevant parties to address missing information, so your team does not have to run each process independently.
We handle the importer-side preparation, coordinate authorized broker filing and the duty and tax payment route, and respond to customs questions using the shipment records.
We communicate the release status to the transport and receiving teams and provide the relevant customs and charge records. We explain the handoff point and manage importer-side follow-up when a customs query or correction requires it.
You provide accurate goods and transaction details, manufacturer documents or signatures when needed, and the receiving contact. You approve the quote and arrange the identified funding. You can start the enquiry before collecting the full technical file.
We use your shipment summary to establish the pricing inputs and identify missing information. You receive a quote that explains the IOR service, estimated import charges and next steps.
We align the customs records, manage applicable product work and coordinate the import route. We provide the document requests and dispatch instructions needed to prepare the consignment.
We coordinate declaration filing with a licensed customs broker, payment or security arrangements and responses to customs queries. Your team receives the release status and any focused information requests.
We coordinate the release handoff and provide the relevant import records. The quote identifies whether transport or final delivery is included and where responsibility passes to your receiving team.
Your quote separates One Union Solutions service, government charges and external costs so your operations and finance teams can plan the import.
The fee reflects the goods, transaction, document work and importer responsibilities. The quote identifies the service work covered and any separately priced additions.
Tariff classification, supported customs value and origin determine the government-charge estimate. We check the relevant tariff treatment and show the duty and VAT components separately.
We identify relevant government, laboratory, certification-body, inspection or permit charges. Managing this work does not mean every external charge is included in the IOR Service fee.
The quote identifies relevant brokerage and any included freight or delivery. Mode, route, package dimensions and receiving location affect these costs. Storage, examination or additional handling can arise from the actual shipment.
We explain the estimate’s assumptions, inclusions, exclusions and funding needed before import. Share the available goods value and transaction details, including for FOC supplies. Tell us whether you already have a carrier or want transport included in the quote.
Sales and FOC values · Duty, origin and VAT · Equipment requirements · Temporary imports and repairs
Start with a short shipment summary. We request the fuller documents during preparation and explain what each enables us to do.
The goods, models, quantities and condition help identify each product for HS code tariff classification and preparation. Distinguish new, used, refurbished and replacement goods; a description such as “IT equipment” is not enough to identify every item.
The invoice information, currency, parties and sale or FOC purpose help align ownership, the supplier, importer and recipient. Explain no-charge deployments or replacements and provide the available purchase, comparable-value or other valuation records.
The packing information, weights and relevant serial numbers help match the consignment to the entry and plan transport. Serial numbers help identify equipment for a temporary movement, repair or return.
The dispatch country and manufacturing origin help plan the route and check the evidence for any preferential tariff claim. The country shipping the goods can differ from the country where they originate.
The air waybill, bill of lading or relevant carrier document helps match the transport record to the customs documents and coordinate arrival, release and handoff with the carrier.
Technical data, label photos and conformity evidence help check the actual model and configuration against the relevant product compliance requirements and broader customs requirements. We coordinate missing manufacturer information and applicable compliance work.
The receiving location, contact and required date help plan the handoff and receiving-site access. Tell us whether installation, unloading or special handling needs to be included in the transport request.
Customs declarations and related customs documentation are prepared in Bosnian, Croatian or Serbian. We coordinate the filing and align the supporting invoice, transport and product records. A packing list helps reconcile the consignment; it is not a substitute for an accurate commercial invoice or required compliance documents. See the U.S. International Trade Administration’s documentation guidance.
One Union Solutions acts as your IOR Service. Your customer or site can receive the goods while we handle importer-side preparation and customs coordination. We identify the importer and recipient or consignee correctly in the shipment records rather than treating every delivery address as the importing party.
The declarant generally needs a seat or residence in Bosnia and Herzegovina, with exceptions for certain movements. The law distinguishes direct representation, in another person’s name, from indirect representation, in the representative’s own name. Broker authorization and the declaration must reflect the actual roles. See Articles 5–6 and 76 of the current Customs Policy Law.
The Indirect Taxation Authority of Bosnia and Herzegovina (ITA, also known as UIO/UNO) administers customs and import VAT. Registration for foreign trade and customs representation is addressed through the ITA’s Unified Register procedures. We organize the importer-side requirements for our IOR service before dispatch.
Goods must not enter circulation until customs duties have been paid or appropriately secured. We coordinate the payment or security route with the broker and identify the funding needed from you. This is explained in the official import documentation guidance.
Customs procedures apply across a single Bosnia and Herzegovina customs territory. Product requirements can also include the applicable Entity standards. Send the receiving location and intended use so we can address the relevant requirements and ensure full customs compliance under local customs regulations. See the ITA’s customs procedure guidance.
A qualifying sale can use transaction value, with required adjustments. When that method cannot be used, the statutory alternative methods apply in sequence. A zero invoice price does not establish zero customs value. Articles 37–39 of the Customs Policy Law set out that approach.
For equipment supplied to your own site, no-charge customer supplies or replacements, tell us why the goods are moving. We use the available purchase records, comparable goods information and other supporting evidence to prepare the valuation basis with the broker.
We also reconcile relevant transport and insurance information, rather than treating the sales invoice as the entire valuation file. The ITA’s customs valuation guidance explains the purpose of establishing a supported value.
FOC status does not itself create an exemption. We check any specific relief against the shipment purpose and supporting records, and show the applicable charges in the quote.
Import duties are calculated using the goods’ tariff classification, customs value and applicable tariff treatment. The tariff is updated annually. We check the actual products rather than quoting a single duty rate for every server, switch, power supply or accessory. See the official tariff overview.
Dispatching goods from the EU does not establish preferential origin. A preference needs qualifying origin under the relevant agreement and appropriate evidence, such as an EUR.1, certificate of origin or origin declaration where applicable. We review the evidence before claiming the rate. The ITA’s origin guidance explains why the agreement and proof matter.
Standard import VAT is 17%. Its base includes the customs value, applicable duties and other import charges, plus qualifying incidental expenses to the first destination in Bosnia and Herzegovina. See Articles 21 and 23 of the VAT Law and the ITA’s VAT overview.
VAT recovery is a separate question: registration, the eligible party, business use and records matter. Using an IOR Service does not automatically give every party a credit. We explain the import-charge records and funding arrangement for your transaction.
Product specifications, condition and intended use determine the preparation. We manage the applicable approval and document work, and explain the manufacturer information needed to move it forward.
Send exact models, functions, power specifications and the installed configuration. We review classification and the relevant safety, electromagnetic compatibility and documentation requirements. A wired server and a wireless device need different preparation; a generic description does not settle their regulatory compliance routes.
For broader preparation, see our guide to IOR services for IT equipment.
Imported goods must meet the technical requirements prescribed or recognized for their placing on the market or use in Bosnia and Herzegovina. A CE logo alone does not establish the full local compliance position. We review the declaration, test evidence, labels and instructions for the exact product. The ITA’s product requirement guidance and official standards overview explain the framework.
Where documents are incomplete, we manage manufacturer requests and coordinate the applicable assessment, testing or certification work. The manufacturer supplies the technical file and required declarations or signatures; the competent authority or assessment body issues any required approval or certificate. We organize the process and follow-up.
For access points, radio links and other wireless hardware, send operating bands, output power, antennas, model variants and intended use. We use those details to check the applicable national radio requirements, organize any required application work and coordinate the receiving operator’s information.
The Communications Regulatory Agency (CRA/RAK) handles communications licensing. Tell us whether the receiving business will operate its own equipment or provide a communications service. We address product documentation and any operating authorization separately; customs release does not establish permission to operate a radio network. See the official telecommunications overview.
Identify batteries installed in equipment, packed with equipment or shipped separately. We coordinate transport preparation using the chemistry, rating, condition, packing arrangement and available UN 38.3 test summary. Air-carriage requirements differ by configuration, and carrier restrictions also matter. See IATA’s 2026 battery guidance.
Tell us about damaged, defective or recalled batteries before booking. We address the transport route and documentation with the relevant carrier instead of treating every battery shipment as ordinary equipment cargo.
Provide the condition, intended use, model and available evidence that the equipment functions. We distinguish equipment being reused from goods sent for disposal, review the valuation evidence and check whether a modification has changed the product documentation.
If the goods are waste or end-of-life material, describe that purpose at the outset. It needs a separate environmental and movement review; do not describe it as working equipment. The IOR Service preparation must reflect what is actually being shipped.
Demonstrations and temporary deployments – Tell us whether the equipment will leave Bosnia and Herzegovina again, its purpose and how it will be identified. We review temporary admission and the relevant security, record and re-export requirements before dispatch. An ATA carnet can support qualifying categories of temporary goods; it is not a general solution for every consignment. See the ITA’s ATA carnet guidance and temporary-entry guidance.
Repairs and returns – Share the prior import or export documents, serial numbers, repair scope and ownership details. We use those records to select the appropriate procedure and determine whether a relief claim is supported, instead of declaring every return as a new sale.
No-charge replacements — Send the warranty or replacement explanation and the original shipment records where available. A replacement can still need a supported value and compliance documents. We address the actual transaction and any applicable relief in preparation.
Start with your required receiving date, ready-to-ship status and available product documents. We work through importer preparation, product evidence, the payment route, transport and receiving-site arrangements to establish the next steps.
Existing evidence and missing evidence lead to different preparation. With suitable documents, we can focus on matching the model, configuration and transaction to the import file. Where evidence is missing, we manage the manufacturer requests and applicable testing, certification or application work before the affected shipment stage.
Transit through another country can add transport and customs steps. Tell us the dispatch origin and planned route, including any European hub, so we can align the carrier documents and Bosnia and Herzegovina entry.
Customs inspection by customs authorities, valuation questions, carrier availability and receiving-site access can affect the handoff. We communicate the outstanding items and release status so your operations team can plan around the actual shipment.
One Union Solutions IOR service addresses the importer role and import preparation. Tell us whether your carrier will move the goods or whether you need freight or delivery included. The quote identifies the transport work and handoff point, including any unloading or special access requirements. If your sales contract uses Delivered Duty Paid (DDP), share the named delivery place and responsibilities with us. We align the shipment plan with those terms and the actual importer, ownership and payment records. A delivery term alone does not establish a complete importing arrangement. We provide the relevant customs and charge records for the import. Keep your purchase, ownership and manufacturer records available for questions or corrections after release.
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Some of your burning questions answered.
An IOR service provider manages import documentation, make sure regulatory compliance, pays duties & taxes, and handles customs clearance on behalf of the business.
No. An organization without a local register business in Bosnia & Herzegovina may require an IOR service to complete imports in compliance with local customs rules.
Customs clearance may be delayed due to incomplete documents, incorrect HS codes, lack of required permits, or non-compliance with import rules. An experienced Importer of Record helps make sure correct documentation & reliable customs clearance.
By avoiding penalties, reducing delays, & improve duty & tax processes, IOR services help businesses control and reduce overall import costs.
In most cases, foreign companies need an IOR to legally import goods, as local compliance and documentation requirements must be completed by a registered entity.
CREDITS
Author: One Union Solutions Trade Compliance Editorial Team.
Reviewed by: Wahid Azeem, Trade Compliance Manager.
Last reviewed: 13 October 2026.
Corrections: info@oneunionsolutions.com
U.S. International Trade Administration’s documentation guidance
ITA’s Unified Register procedures
official import documentation guidance
ITA’s customs procedure guidance
ITA’s customs valuation guidance
guide to IOR services for IT equipment
ITA’s product requirement guidance
